Terms and conditions
These terms govern dealings between Betik Cleaner Est. for Cleaning Services and its customers.
Draft, awaiting the client's approval. The clauses below are an initial version for review and are not binding until the owner of the business approves them. The liability and insurance clauses in particular need legal advice. The Arabic version is the governing text; this English page is a courtesy translation.
1. Scope of service
The business provides residential and commercial cleaning services within the city of Jeddah, according to the list published on the services page. The details of each visit are agreed before it is carried out, and the service does not include any work outside what was expressly agreed.
2. Booking and appointments
Bookings are made by phone or WhatsApp. An appointment is fixed once the service, the price and the time are agreed. If the crew cannot arrive at the agreed time for reasons outside its control, the customer is told as soon as possible and the visit is rescheduled at no charge.
3. Pricing and payment
The price is set before work begins, based either on an inspection or on a description and photographs supplied by the customer. If on arrival the situation differs materially from what was described, the revised price is put to the customer before starting, and they may accept or decline with no obligation.
4. Cancellation
A customer may cancel or change an appointment with reasonable notice at no charge. Cancelling after the crew has reached the site may incur a call-out fee, which is disclosed at the time of booking.
5. The customer's responsibilities
The customer provides access to the site at the agreed time and secures valuables, documents and jewellery before work begins. The customer also points out any surface or item needing special handling, such as delicate woods, silk fabrics and antiques.
6. Quality and rework
The customer may inspect the work before the crew leaves. Anything not matching what was agreed is redone on the same visit. Issues raised after the crew has left are considered case by case.
7. Limits of liability
The business undertakes the ordinary professional standard of care. It is not liable for damage arising from a pre-existing fault in an item or surface, from a material or treatment previously applied that it was not told about, or from incorrect information given by the customer about the nature of the place.
8. Privacy
This site collects no personal data: it carries no contact form, no user account and no third-party tracking. The information that reaches us is what you send in a call or a WhatsApp message, and it is used to carry out the service and shared with nobody.
9. Changes to these terms
These terms may be updated. Whatever was published at the time a service was agreed is what applies to it.
10. Contact
For any question about these terms, reach us on +966 53 745 4004 or through the contact page.